September 2023 AdminRemix Newsletter

With the school year well underway, priorities start to change, and there are certain things that you and the tech team lose time to be able to accomplish. Check out these three articles to help between now and winter break.

6 Tips for Managing Your Equipment Room

With school not in session, your equipment rooms tend to have a few fewer items(or a lot) stored in them. Now would be a good time to go in and see if you can make this room more organized and efficient. Here are 6 tips to help you out.

1. Have a check-in/out system that is efficient

2. Regularly track your inventory

3. Keep track of your funding sources

4. Barcode scanning

5. Have a booking portal

6. Have role-based access control

Combining these actions while setting up the storage of your devices in an efficient way will help you both at the beginning and end of the school year. Check out the full article for more details.

Advantages of using Barcodes

When dealing with large numbers of devices, it can take a long time when you are doing any editing, or when passing them out to whom they need to go. Using a barcode system can be extremely beneficial. Here are some points that using barcodes can improve your flow.

1. Uphold Accuracy: Make sure that your asset’s information is correct

2. Save Time: Get your asset data faster.

3. Real-time Asset Visibility: See your asset’s information when you need to access it.

4. Cost Benefits: Save money on employee time and know exactly what you need.

To read the full article, click here.

How Email Ticketing Enhances Help Desk Productivity

When using a help desk system, most of the time you and your staff have to log in to the system in order to create new help desk tickets. However, if you are able to use email ticketing with your help desk, then you are able to reduce the time that your staff has to spend manually entering all of the data that is needed for the ticket.

Why do you need an Email Ticketing system?

• With a steady traffic of support requests coming every day it becomes difficult to track and manage everything. This poses a high risk of valid cases slipping through the cracks, which can disrupt the workflow for individuals or an entire department.

• It’s tough to keep up with teams handling massive volumes of support requests from end users. There is no way to prioritize the issues. When queries go unanswered, it creates a backlog, disturbing the workflow.

• Complex issues require constant communication between the end user and the help desk agent. Without a proper system in place to facilitate that collaboration, problem-solving gets delayed.

• Lack of scalability is a significant drawback of conventional support protocols. A growing business requires an automated system that can seamlessly handle the gradual increase of support requests, which can be fulfilled by email ticketing software.

What are the Benefits of an Email Ticketing System?

1. Efficient Communication

2. Centralized Support

3. Automatic Notifications

4. Analytics and Reporting

5. Integrates with Asset Management System

To read the entire article, click here.